Coronavirus Frequently Asked Questions

Moorings sailing yacht

The Moorings is here for you.

We are currently experiencing high call volumes, so it might be more difficult to get hold of us than usual.

We are working as quickly as possible to contact everyone affected by the COVID-19 situation, we really appreciate your patience.

We understand you may have a lot of questions about COVID-19 (Coronavirus) and what we are doing to ensure we can continue to provide exceptional customer service.

Below is a list of answers to some of the more immediate questions you may have.

Please note, this advisory is for Australian customers only. Please visit our United States or United Kingdom websites for the latest advice for customers from these countries.

How is The Moorings responding to the Coronavirus?

The Moorings has implemented new cleaning and safety measures across our global destinations to ensure the well-being of our guests and staff. This full list of measures can be viewed on our website's Safety Measures page.

Can I book a new holiday for a date in the future?

Yes! If you would like to plan your next charter for later in 2021, 2022 or 2023, we are happy to help. Book with confidence knowing if the situation changes in the coming weeks, we are here to assist you.

Can I call you to make changes to my upcoming holiday?

Yes, however, we are actively contacting customers in order of future departure date so this process is already underway. Please rest assured we will contact you directly to discuss the option of moving your holiday dates if you charter has been affected. If you already have some new travel dates in mind then please feel free to call us on 1800 553 720 to discuss availability.

Will my charter be cancelled if I haven’t paid my final balance? 

By not paying your final balance you forfeit your deposit under section 4a of our terms and conditions. If you have yet to pay your final balance (where such is now due), then you can do so via our safe and secure online payment portal or through one of our Holiday Planners on 1800 553 720. Please make this payment as soon as possible.

We are closely monitoring all updates and advice issued by the WHO, international government entities and global airlines. We also offer a flexible rebooking policy for peace of mind amid these uncertain circumstances.

Are there any new entry requirements for my holiday destination? 

For the most up to date entry requirements and travel advice, please visit the Smart Traveller website where you can select your chosen destination and view the entry requirements if any are applicable. Entry requirements can now vary from 14 day quarantines, a negative Covid PCR test within a certain amount of days, or entry requirement forms. Our Greece and Croatia bases currently have entry requirement forms in place which will need to be filled out at least 48 hours before your departure date.

What accommodation address do we have to provide for our online entry form as we will be out on our yacht? 

Please make sure that you put the marina's address of your chosen holiday destination in the accommodation section of any of your entry forms. To find the address of our marina's, please select your chosen destination on our website and select 'Travel Notes' to view the marina's address.

What happens if the current travel advice changes between now and when I am due to travel?

If the Australian government's travel advice for your holiday destination changes prior to your departure, you can expect to receive a call from one of our holiday planners to discuss your options. If you are due to travel within 24 hours when travel advice changes, we will be in touch with you as soon as possible.

What happens if there is a change in government travel advice while I am on holiday?

If you are already overseas and a destination is updated under the Smart Traveller travel advice due to COVID-19, there is no requirement for you to return home early. It is likely that you will need to enter into a 14 day quarantine period when you return home but please check this with the Australian government's travel advice website directly.

I have had my COVID-19 vaccine, do I still need a negative COVID test?

If your arrival or returning destination requires a negative COVID-19 test, then yes, you will still need to present a recent negative test result within the days requested. It may take some time for your body to build up some protection from the vaccine, and like all medicines, no vaccine is completely effective straight away. You should continue to take the current recommended precautions when visiting another country, such as taking a test before and after travelling, to avoid infection. Please check with the Australian government's travel advice and recommendations before departing for your holiday.

 

Book With Confidence

 

Fully Protected

The Moorings is part of a large group of specialist travel companies and owned by one of the largest private equity companies in the world.

Travel Advice

We’re here to help you navigate the rapidly changing travel landscape by monitoring advice from global and local health authorities and government agencies.

Travel Flexibility

If your upcoming holiday has been affected by the Coronavirus, The Moorings offers the flexibility to postpone your charter to a date in the future.

Our Response

As always, the safety and well-being of our guests and employees remain our utmost priority.

  

 
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