How do we get to our destination?
Located in the Travel Notes tab of every destination, you will find all of the information that you need to know when planning your trip to your booked destination. Look under the section Arrival & Departure to find important information including arriving airport, servicing airlines, customs & immigration, airport transfers, taxis, ferries, etc… Or call one of our Holiday Planners who can help advise your travel options on 1800 553 720.
What travel documents do I need?
All destinations require a passport for entry, unless of course you are an Australian citizen travelling within the Australia. For detailed entry requirements, call your Holiday Planning Specialist on 1800 553 720, visit the "Travel Notes" tab on the destination page you are interested in, or check with the consulate or embassy of the nation you wish to visit.
Where do we board our yacht?
You will board the yacht at one of The Moorings’ marinas (or one of our partner marinas) in the yachting location you have chosen.
Crewed Yacht Charters: We will meet you at the airport and take you to your yacht or to your hotel if it is a Moorings-owned or contracted property. At the end of your charter, you will sail back to the marina and then be transported to the airport. In certain destinations, we may be able to pick you up in one location and drop you off in another. Ask your Holiday Planning Specialist if you are interested in a one-way charter.
What time can we board?
You can board your yacht following your charter briefing and boat orientation. (Charter briefing and boat orientation times are listed in the Travel Notes section of your destination and can vary by each base.) For most locations, you can board your yacht at 12pm noon on the day the charter starts. Charters in the Bahamas & Tahiti board at 10am. Charters in the Mediterranean board at 3pm. Charters also end at noon on the day the charter ends (10am in the Bahamas & Tahiti). If you are chartering in the Mediterranean, see the Travel Notes section for disembarkation times. You can also make arrangements for an evening start with your Holiday Planning Specialist if your flight is arriving late in the day. Be sure to check out the Travel Notes section to learn embarkation/disembarkation details for your destination.
Do you provide yacht and chart briefings?
Yes, The Moorings is well known for the preparation we provide our guests. Prior to your charter departure, you will be given a complete chart briefing covering the local cruising grounds and we will answer any questions you may have about navigation, anchorages, prevailing conditions, clearing customs or any part of your desired itinerary. Then, you will be given complete boat orientation aboard the yacht you will be sailing, covering all the operating systems, including rigging, electrical system, water system, windlass, stove, head, dinghy, outboard and emergency systems. Charter briefing and boat orientation times are listed in the Travel Notes section of your destination and can vary by each base.
Are there docking and mooring fees?
Yes, depending on your destination you can expect to pay nightly mooring or docking fees. Docking fees average between $4-6 a foot in the Caribbean, but can be much higher in the Mediterranean. Moorings can also vary greatly. They usually average about $30 a night in the Caribbean, but can get upwards of $80 depending on the location. We offer some information in our Travel Notes tab section of each destination, but it is best to reference your cruising guide prior to and during your charter to learn the costs in your cruising area.
Will I be able to make and receive telephone calls?
This depends on your cell phone carrier and your destination. We offer a cell phone service from our BVI base in Tortola. You can rent a phone, with pre-programmed phone numbers for everything that you may need during your charter, which can be used with a pre-paid calling card. Or you can make arrangements with your phone provider prior to your trip to activate an international calling plan that will allow you to use your phone in international waters without roaming charges. However, if you venture too far from land, you subsequently venture out of service range. All of our yachts have a VHF (ship-to-shore) radio aboard for constant ship to shore communication.
Can someone reach me in case of an emergency?
All yachts are equipped with a VHF (ship-to-shore) radio so the base marina can reach you at any time during your charter. Make sure to leave all base contact information with someone at home so that they can easily reach you through our base marina in the event of an emergency.
Does The Moorings have an Inclement Weather Policy?
Yes. We can assure you that delays or cancellations due to severe tropical disturbances are very rare. However, we do have a policy that will be detailed to you with all of your charter forms upon booking. Although we do have this policy, we still advise all of our charterers to take advantage of our Charter Care Protection Plan when booking your chartering holiday to ensure that any unforeseen circumstances that result in trip delays or cancellations, weather related or not, are handled appropriately according to the conditions in the Travel Guard policy.
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